FAQ

Yes. All NIHILUX bundles, wigs, and closures are made from 100% ethically sourced human hair.

We do our best to match bundles, but because human hair is natural, slight shade variations may occur. This does not affect quality and is part of its authenticity.

Yes. Our premium hair can be dyed, straightened, or curled. For best results, we recommend using professional stylists and quality heat protectants.

• Bundles, frontals, closures: 2–3 business days.

• Wigs: up to 7 business days due to custom preparation.

• Domestic: 3–7 business days after processing.

• International: Varies by destination.

Yes. A tracking number will be emailed once your order ships.

No. All sales are final due to the hygienic and luxury nature of human hair. Please review your order carefully before checkout.

Contact us within 48 hours at nihilux.world@gmail.com with photos. Verified cases will be resolved with replacement or store credit.

No. Refunds are not offered, except in rare cases of verified shipping damage or fulfillment error.

Yes. NIHILUX ships to customers globally. Customs fees, import duties, and taxes are the responsibility of the customer.

Possibly. Customs charges vary by country and are determined by your local government.