NIHILUX Refund Policy

At NIHILUX, every product is crafted and delivered with the highest standard of luxury and care. Because of the intimate and hygienic nature of human hair and wellness products, all sales are final.

✨ All Sales Final

• Once an order has been processed and shipped, it cannot be refunded or returned.

✨ Color & Texture Variations

• Human hair is a natural product. Slight variations in shade, curl, or texture may occur between bundles.

• These natural differences do not qualify as defects or grounds for refund.

✨ Opened or Altered Products

• For health and safety, products that have been opened, worn, dyed, cut, or altered are not eligible for return or refund.

✨ Order Accuracy

• Customers are responsible for reviewing their order details before checkout.

• Please confirm lengths, textures, and quantities prior to purchase.

✨ Damaged or Incorrect Items

• In rare cases of shipping damage or incorrect fulfillment, contact us within 48 hours of delivery at nihilux.world@gmail.com with photo documentation.

• Verified cases will be resolved with either a replacement or store credit, at NIHILUX’s discretion.